✦ International Shipping Information
We are pleased to offer worldwide shipping for our collections, delivering our products to customers across the globe with care, precision, and reliability.
◼ Payment
We proudly serve both retail and wholesale clients. Prices are available in Turkish Lira (TRY), US Dollars (USD), and Euros (EUR) for your convenience.
At this time, international orders are accepted via credit card payment only.
Please note that if payment is not completed by credit card, the processing of your order may be delayed until payment is received and the corresponding invoice has been issued.
◼ Shipping Fees
International shipping charges are calculated in real time through DHL Express, based on the selected delivery method, destination, and total shipment weight. The exact shipping cost will be displayed at checkout once your delivery information has been entered and before your order is finalized.
◼ Customs Duties & Taxes
Please be advised that any customs duties, import taxes, local handling fees, or other charges imposed by the destination country are solely the responsibility of the customer. These charges are determined by local customs authorities and are outside the control of E-Dugme.com.
We kindly recommend reviewing your country’s import regulations prior to placing your order in order to avoid any unexpected charges upon delivery.
Returns, cancellations, or refund requests arising from customs duties, import taxes, or any related clearance charges will not be accepted.
◼ Shipping Method
All international orders are shipped via DHL Express to ensure a fast, secure, and dependable delivery experience. Business clients requiring alternative DHL solutions are welcome to contact our Customer Service team for tailored assistance.
Please note that certain destinations may be subject to DHL-specific weight and size limitations, which may not always be automatically reflected by the system. For this reason, we recommend monitoring your email carefully for any shipping-related updates, particularly for wholesale orders.
◼ Important Information
Please ensure that the appropriate shipping option is selected for your region. If an unsuitable regional shipping option is chosen, the correct shipping fee will still be recalculated and shown during checkout.
Once your order has been dispatched, E-Dugme.com cannot be held responsible for delays, disruptions, or losses arising from international shipping processes.
While DHL Express ensures prompt transportation of your parcel to the relevant customs facility, the final delivery timeframe may vary depending on local customs clearance procedures, which remain beyond our control.
Upon shipment, you will receive a DHL tracking number that allows you to follow your parcel’s journey. If a shipment is not officially declared lost or damaged in accordance with the regulations of the destination country, we are unable to issue a replacement immediately. In such cases, an insurance claim will be initiated, and replacement goods will only be dispatched upon formal approval of the claim.