Return and Exchange Policy

At E‑Düğme, customer satisfaction is important to us. Products purchased from our website may be returned or exchanged subject to the conditions below.

Return Window

You may request a return within 14 days of the date on which your order is delivered.

To qualify for a return, the product must be:

• Unused, unwashed and undamaged,

• Not installed or applied,

• Complete and returned with its original packaging, where applicable,

• In a condition suitable for resale.

The customer may be responsible for any reduction in value resulting from handling the product beyond what is reasonably necessary to inspect its nature, characteristics and operation.

Exchange Window

You may request an exchange within 30 days of delivery.

Exchanges are available only for products that are unused, undamaged, complete and suitable for resale. Subject to stock availability, the product may be exchanged for another colour, size, model or an equivalent item.

When an exchange results from a change of preference by the customer, the customer is responsible for both the cost of returning the original product to E‑Düğme and the cost of shipping the replacement product.

Defective, Damaged, Missing or Incorrect Products

If a product arrives defective, damaged in transit, incomplete or different from the item ordered, please contact our customer service team as soon as reasonably possible, preferably within 14 days of delivery.

When the problem is confirmed to have been caused by E‑Düğme or during delivery:

• The return or exchange will be arranged without charge.

• E‑Düğme will cover the reasonable return shipping cost.

• No additional shipping charge will be applied for the replacement product.

This notification period does not limit any mandatory statutory rights available to the customer.

Return and Exchange Shipping Costs

For returns resulting from a change of mind, an incorrect size or colour selection, or another reason attributable to the customer, the customer is responsible for the actual return shipping cost.

E‑Düğme does not provide a prepaid return label. The customer must arrange shipment in accordance with the return instructions provided by our customer service team.

If a product is confirmed to be defective, damaged, incomplete or incorrectly supplied due to an error by E‑Düğme, E‑Düğme will cover the reasonable return shipping cost.

How to Request a Return or Exchange

1. Contact E‑Düğme customer service before sending the product.

2. Provide your order number, product code, product name, quantity and reason for the request.

3. Include photographs for defective, damaged, missing or incorrect products.

4. Once the request has been reviewed, we will provide the return address and shipping instructions.

5. Do not send a parcel on a freight-collect or cash-on-delivery basis without prior approval.

You may submit your request:

• Through the “Start a Return” form on our website, or

• By emailing info@e-dugme.com.

Refund Processing

After the returned product reaches us, it will be inspected to confirm that it meets the applicable return conditions.

Once the return is approved, the refund will be issued to the original payment method within 5 business days after completion of the inspection.

Processing times applied by banks, card issuers and payment providers are outside the control of E‑Düğme. It may therefore take additional time for the refund to appear in your account.

Return shipping charges and unpaid return expenses for which the customer is responsible may be deducted from the refund where permitted by applicable law.

Products That Cannot Be Returned or Exchanged

Unless defective or incorrectly supplied, returns or exchanges are not accepted for:

• Products manufactured specifically at the customer’s request,

• Products bearing a custom logo, brand name, colour or finish,

• Products cut, sized or personalised to order,

• Products sold by the metre or cut to a customer-specified length,

• Products that have been used, washed, installed, applied or altered,

• Products with missing parts or damage caused by the customer,

• Products that are no longer suitable for resale,

• Products returned after the applicable return period.

Opening the packaging solely to reasonably inspect the product will not, by itself, make the product ineligible for return. However, the customer may be responsible for loss of value caused by unnecessary damage to the product or its packaging.

International Orders and Returns

For international orders, the customer is responsible for customs duties, import taxes, customs-clearance charges, storage expenses and other local fees imposed by the destination country.

If an order is returned because the customer refuses delivery, does not pay applicable duties or taxes, or does not complete the required import procedures, outbound shipping, return transportation, customs and related expenses may be deducted from the refund where permitted by applicable law.

For an international return initiated by the customer, the return shipping cost is non-refundable. This rule does not apply when the product is confirmed to be defective or incorrectly supplied by E‑Düğme.

Contact Details

You must obtain return approval and the current return address before sending a product.

Email: info@e-dugme.com
Telephone – Türkiye: +90 505 800 40 09
International support and WhatsApp: +90 530 520 40 09

E‑Düğme applies this policy subject to all mandatory consumer-protection laws. Nothing in this policy limits any non-waivable statutory rights available to the customer.