✦International Shipping Information

We are pleased to offer worldwide shipping for our collections, delivering our products to customers across the globe with care, precision, and reliability.

■Payment

We proudly serve both retail and wholesale clients. Prices are available in Turkish Lira (TRY), US Dollars (USD), and Euros (EUR) for your convenience.

At this time, international orders are accepted via credit card payment only.

Please note that if payment is not completed by credit card, the processing of your order may be delayed until payment is received and the corresponding invoice has been issued.

■Shipping Fees

International shipping charges are calculated based on the selected shipping method, destination, and total shipment weight. The exact shipping cost will be displayed at checkout once your delivery information has been entered and before your order is finalized.

■Customs Duties & Taxes

Please be advised that customs duties, import taxes, and any additional charges that may arise in the destination country are solely the responsibility of the customer.

Our system is unable to calculate customs duties or local import charges applicable in your country.

Orders cannot be returned, canceled, or refunded due to customs duties, import taxes, or any related customs clearance charges.

■Shipping Methods

Available international shipping options include AFS Cargo, DHL, and FedEx. The shipping methods available for your order will be displayed at checkout, depending on your delivery address and order details.

If you are a business customer and require alternative shipping arrangements, please contact our Customer Service team for assistance.

International shipping services may be subject to country-specific weight and size restrictions. Our system may not always detect these limitations automatically, so we kindly recommend checking your email regularly for any shipping-related updates.

■Important Information

Please ensure that you select the appropriate shipping method for your region. The correct shipping cost for your selected option will be shown during checkout before your order is completed.

Once your order has been dispatched, E-Dugme.com cannot be held responsible for delays or losses related to international shipping.

Shipping carriers will transport your parcel to the relevant transfer and customs points; however, we have no control over the final delivery time after the package leaves Turkey.

Once your order has been shipped, you will be able to track your parcel using the tracking number provided to you. Unless the shipment is officially declared lost or damaged according to the regulations of the destination country, we are unable to resend the order. In such cases, an insurance claim will be initiated, and replacement products will only be sent after the claim has been approved.